Umami Market is a one stop shop where you can purchase from some of Melbourne's finest producers, all in one convenient location.
Our flat rate delivery is $12.95 per order, and we offer free delivery for all orders over $150.
All orders are packed securely and cold packs are included for any items such as dairy, meat or seafood.
All orders placed before 4pm will be delivered the next business day. Please note due to baking schedules, the cutoff for next day delivery for all bread orders is 10am. All orders placed after 4pm will be delivered in 2 business days.
Wherever possible we will try our best to consolidate your order into one delivery but when ordering from multiple suppliers, each order may be delivered separately and individual tracking numbers will be provided.
We provide live SMS tracking for each order so that you will be notified when your order is being delivered and you can choose whether the driver can leave your items unattended (if safe/secure). If left, a proof of delivery photo will be provided.
If your order hasn’t arrived or has been delivered incorrectly, please contact us via our Website and provide your order number so that our team can assist further
1. If a Buyer is unsatisfied with the products or services provided by the Seller or believes that they may be entitled to a return or refund, please contact Umami Market through the 'Contact Us' section of the Website with your order number so that we are able to determine if further action should be taken.
2. If contacted by a Buyer who is requesting a return or refund pursuant to the above clause, the Seller agrees that it will immediately: (a) complete the Umami Market Contact form (the Contact Form') provided on the Website; and (b) provide both the Contact Form and the email from the Buyer requesting the return or refund to Umami Market.
3. If the Seller agrees to a return or refund it is acknowledged that the Seller will instruct Umami Market to refund all or part of the payments made to the Buyer directly, less any fees and charges incurred by Umami Market in processing the return or refund.
4. Both the Buyer and Seller agree that they will comply with the Refund Policy contained in this Clause of these Terms.