What is an online marketplace?
An online marketplace is a website (or app), otherwise known as a platform which hosts various ‘sellers’ (retailers, brands and producers) in one online location. Umami Market is not a single online store, but rather an online marketplace with many ...
What is a ‘seller’?
A seller is the retailer, brand or producer whose store is hosted by our platform Umami Market. The Seller is the person / entity who you purchase products and produce from.
Where does the produce and products I order come from?
The produce and products you order come directly from the individual ‘seller.’ Each seller will prepare, pack and ship your order directly to you. Your orders do not go through any third party.
Who can answer my questions about products I see on the website?
The support team at Umami Market will ensure any of your product queries are answered by the ‘seller’ where information is known. You can contact us at any point for questions regarding the products or produce found on our site by clicking the 'Support...
How do I find a specific brand or product on the website?
To search for any specific brand or product on the site enter the keyword into the main search bar on the home page. If there’s something you’re after that we don’t have, please let us know as we’d like to hear from you. We also have an A-Z directory...
Can I order from any of the sellers on the website?
Yes, you can order from any and multiple sellers on Umami Market.
Are there coupons or promotions I can use on the website?
Our sellers will often run promotions on products and produce within their stores, these will be indicated in the price and can also be selected for by using the ‘On Promotion’ filter at the left-hand side of the product catalogue pages. From time to...
How do I place an order on the website?
Select the products you would like to order, choose the quantity and then ‘add to cart.’ Once you have selected all the items you require from a particular seller you can either ‘check out’ to finalise your order or ‘continue shopping’ to search for ...
How will I receive an order confirmation?
During the ‘checkout’ process you will be prompted to supply an email address so that we can send you a confirmation of your order.
Can I place an order with multiple sellers on the website?
Yes, you can order from multiple sellers on the site within the same transaction. This is one of the key benefits of shopping with Umami Market, everything is ‘under one roof’ so there’s no need to jump around from site to site. Your entire order, including...
How is the produce selected for my order?
Our sellers have been selected for Umami Market for the superior quality and service we all appreciate with our local, independent purveyors. We trust in our sellers to strive for the best, this means selecting the best produce they have to offer for...
Can I cancel or change my order?
You can cancel or change your order at any time prior to completing your shopping cart checkout. As Umami Market products are food and beverage, for safety reasons we cannot exchange or return goods for change of mind. See our returns policy for further...
Is there a minimum order?
There is no minimum order to purchase from a seller and we offer free shipping for all orders over $250.
How can I replicate a previous order?
When you login to your account, you will be able to view your previous order history and duplicate a previous order that will automatically add the items to your cart.
Shipping & Payment
What are the shipping costs?
We charge a flat rate shipping fee depending on the number of sellers you purchase from: $10 when purchasing from 1 seller. $15 when purchasing from 2-3 sellers. $20 when purchasing from 4+ sellers. We also offer free shipping on all orders ...
My order has arrived but the product is incorrect, what do I do?
Please contact us via the 'Support' link on our website and one of our team will be able to assist in resolving your issue.
My order has not arrived, what do I do?
Please contact us via the 'Support' link on our website and our team will assist in following up your order delivery.
How can I pay for my order?
We accept all major credit and debit cards, all transactions are securely processed by Stripe.
How does my order get shipped to me?
Your order will be despatched and delivered on the same day for all orders received by 2pm. One of our exclusive delivery partners will deliver your order and you will receive tracking information once your order has been despatched. Please note some...
Can I arrange a specific delivery date?
All orders placed by 2pm are despatched and delivered the same day. All orders placed after 2pm will be delivered the next day. Please note some sellers may only be able to deliver on certain days due to production or market limitations, please consult...
If I have ordered from multiple sellers will my produce all arrive at the same time?
If you have ordered from multiple sellers, one of our delivery drivers will pick up each of your orders and deliver them all to you at the same time. You will receive a unique tracking code so that you can track the progress of your delivery. Please ...
Can I pick up my order?
We don’t offer pickup, all orders are conveniently delivered to your nominated address.
Can I have my order delivered to an apartment?
Yes. You can choose whether the driver can leave your items unattended (if safe/secure). If left, a proof of delivery photo will be provided. If the delivery cannot be left in a safe place and our driver is unable to contact you, a redelivery will need...